Close all doors and windows before cooling the room.
Set 24°C — a lower setting does not cool faster, it only ices the unit.
Turn the AC off when you leave the villa; it restarts in seconds.
Check the heater switch outside the bathroom is on.
Turn the shower fully to hot and wait 30 seconds.
If it stays cold, switch the heater off and contact us.
If the power trips, unplug the last appliance you used and flip the breaker back up.
Island-wide outages happen sometimes and usually recover within an hour — the Wi-Fi router restarts itself.
Can't find the breaker box? Message us and we'll point you to it right away.
For the gas hob, press the knob in and hold for 3 seconds until the flame is steady.
If the gas runs out mid-stay, message us — we will bring a replacement bottle.
Please run the extractor hood while cooking.
Use the small remote for the streaming box; Source should stay on HDMI 1.
Sign in with your own Netflix or YouTube account — remember to log out at check-out.
If the picture freezes, unplug the black box for 10 seconds and plug it back in.
The pool is serviced regularly by our team — no need to do anything.
Please use the darker towels for the pool and keep the white ones inside.
Please avoid swimming after 21:00 out of respect for the neighbours.
Detergent goes in the left slot of the drawer; a starter pack is on the shelf above.
The Quick 30 programme covers most holiday loads.
The door unlocks about a minute after the cycle ends — do not force it.
Your personal entry instructions are in the check-in message we send before arrival.
Please close the gate fully behind you when leaving the villa.
Lost a key or locked out? Message us — we will help right away.
Bins are by the gate — please use the bags provided in the kitchen.
Our team takes rubbish out during regular cleaning visits.
Overflowing bins between cleanings? Message us and we'll arrange a pick-up.
Tap water is fine for cooking and brushing teeth, but not for drinking.
Refill bottles are free — order a drinking water refill in Services.
Ice in the top freezer drawer is made from filtered water.
Keep the doors closed at dusk — that is mosquito hour on the island.
Plug-in repellents are in the bedroom wardrobes; refills in the kitchen drawer.
See an ant trail? Report it and the team will treat it within a day. Geckos are friends.